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MobileBattery | Warranty Information

MobileBattery Warranty Policy

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MobileBattery, Inc. warrants that the products purchased from our partners are free of manufacturer defects in material and workmanship for the duration of the warranty provided on your invoice, warranty card, or stated via email. Some items include an additional Prorated Period.

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How Coverage Works

  • Free Replacement Period: If your battery fails due to a defect during the designated "Free Replacement" period, you are eligible for a free replacement of that battery.

  • Warranty Carry-Over: Any warranty coverage remaining on your original battery will carry over to your replacement battery.

  • Prorated Period: If your battery fails due to a defect during the "Prorated" period, you may be eligible to purchase a replacement battery at a discounted rate (calculated based on the months of use since the original purchase).

  • Brand Substitution & Specifications: To ensure fast, responsive mobile service, exact brand replacement is subject to immediate local availability and logistics. MobileBattery does not guarantee an exact brand match for warranty replacements. We ensure that any replacement battery provided will meet or exceed your vehicle’s Original Equipment Manufacturer (OEM) required Cold Cranking Amps (CCA) and Reserve Capacity (RC).

 

 

Important Note: The retail price in effect on the date of return for a prorated battery may differ from the price paid for the original purchase.

 

 

Commercial & Heavy-Use Disclaimer

How you use your product can and will shorten your Warranty Period. Your warranty coverage will be significantly limited or voided if you use an "automotive" battery in:

(a) A vehicle used for commercial purposes (e.g., taxi, delivery, rideshare).

(b) A truck over one ton (1 tonne).

(c) A vehicle with a diesel engine (other than a passenger automobile or a pickup truck used for personal purposes).

 

Service, Installation & Programming Claims (Right to Cure)

Our warranty covers manufacturer defects in the battery unit. However, if you suspect an installation error, incorrect battery specification, or experience drivability and dashboard warnings immediately following our service, you must contact MobileBattery within seven (7) days.

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MobileBattery retains the strict "Right to Cure." You must allow our technicians the first opportunity to physically inspect the vehicle, scan the electrical system, and rectify any confirmed installation or programming errors at our expense.

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Exclusions & Limitations

  • Failure to Surrender the Battery: To claim a warranty replacement, the original defective battery must be physically surrendered to our technician at the time of service. We cannot process a warranty claim without the original battery.

Additionally, this limited warranty does not cover batteries that, in MobileBattery’s sole judgment, are merely discharged or damaged due to:​

  • Improper Maintenance & Deep Discharge (Sulfation): Permanent cell damage caused by prolonged deep discharge resulting from infrequent vehicle use without the application of a proper battery maintainer/trickle charger.

  • Abuse, neglect, or misuse.

  • Fire, accident, collision, or explosion.

  • Freezing, theft, or overcharging.

  • Alteration, improper installation, or use of special additives.

  • Unauthorized attempts to repair.

  • Failure to keep the battery properly maintained.

 

Liability Statement: MobileBattery’s liability is limited to replacing the battery according to the terms of this limited warranty. MobileBattery will not be liable for any punitive, consequential, or incidental damages, such as the cost of repair, towing, electrical system tests, battery charging, rental vehicles, lost wages, loss of time, loss of vehicle use, lost profits, or damage to property other than the battery. This warranty gives you specific legal rights, and you may also have other statutory rights which vary by province or jurisdiction.

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Service Charges & Fees

1. Delivery & Installation (Non-Premium)

The standard free battery replacement warranty covers the physical battery unit only. Delivery, call-out, and installation are not included unless you have purchased the MobileBattery Premium Warranty.

  • Standard Service Fee: A minimum charge of $161 CAD (plus applicable taxes/fees) will be applied for our technician to perform a warranty replacement onsite.

  • Additional Fees: AGM/Hard installations (difficult access) or battery coding may incur an additional fee of up to $100 CAD.

 

2. Premium MobileBattery Warranty

If you purchased the Premium Warranty upgrade, MobileBattery will waive the standard mobile dispatch and on-site service fee during the manufacturer’s Free Replacement Period, subject to the following limits:

  • Claim Limit: The Premium Warranty waives the mobile dispatch fee for a maximum of two (2) warranty service calls during the covered period.

  • Verified Defects Only: The waived service fee applies strictly to battery failures caused by a verified manufacturer defect. If a technician determines the battery is merely discharged due to a vehicle issue (e.g., failing alternator, parasitic draw, or accessories left on), the customer is responsible for the standard mobile dispatch and diagnostic fee.

  • Expiration: After the Free Replacement Period ends, all standard service charges ($161+ CAD) and prorated terms apply.

  • Standard Operating Hours: The waived mobile dispatch fee applies to service calls booked and executed during standard business hours. Warranty dispatches requested during after-hours, holidays, or emergency late-night windows may be subject to a supplemental after-hours surcharge.

  • Geographic Limits: Free on-site service is only valid within active MobileBattery service zones. We do not dispatch technicians or reimburse third-party towing/mechanic fees if you experience a failure outside of our operational territories.

  • Non-Transferable (Change of Ownership): The Premium Warranty upgrade is tied exclusively to the original purchaser. If the vehicle is sold or changes ownership, the Premium Warranty (waived mobile dispatch and on-site service fees) immediately terminates. The new vehicle owner may still claim the standard manufacturer's battery warranty, but standard mobile service fees ($161+ CAD) will apply for our technician to perform the on-site replacement.

 

3. Battery Testing & Boosting

A minimum call-out fee of $161+ CAD applies for battery testing or boosting services where no battery replacement is required or authorized.

 

Prorated Warranty Schedule

If your battery fails after its specific Free Replacement Period ends, you will receive a discount on your replacement service based on the schedule below. This discount applies to the total standard invoice amount (the base price of the battery plus the standard service fee). Taxes and additional complex installation fees are extra.

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Discount on Total Replacement Cost:

  • 1st Year of Prorated Period: 25% Off

  • 2nd Year of Prorated Period: 15% Off

  • 3rd Year of Prorated Period: 5% Off

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Terms & Conditions

  • Independently Owned: Most MobileBattery locations are independently owned and operated. Consequently, battery brands, service fees, and minimum call-out charges may vary by location. The fees listed in this policy are standard estimates; please verify specific costs with your local provider.

  • Price Basis: Prorated discounts are calculated based on the current retail price at the location performing the service, not the original purchase price

  • Proof of Purchase Required: The burden of proof remains with the customer. Because MobileBattery locations are independently operated, you must present your original MobileBattery receipt (or Square invoice number) to validate your coverage timeline. Warranty claims cannot be processed without the original proof of purchase..

 

Questions or Concerns?

Please send all questions, comments, and feedback to us at contact@mobilebattery.ca

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