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MobileBattery | Warranty Information

MobileBattery Warranty Policy

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MobileBattery, Inc. warrants that the products purchased from our partners are free of manufacturer defects in material and workmanship for the duration of the warranty provided on your invoice, warranty card, or stated via email. Some items include an additional Prorated Period.

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How Coverage Works

  • Free Replacement Period: If your battery fails due to a defect during the designated "Free Replacement" period, you are eligible for a free replacement of that battery.

  • Warranty Carry-Over: Any warranty coverage remaining on your original battery will carry over to your replacement battery.

  • Prorated Period: If your battery fails due to a defect during the "Prorated" period, you may be eligible to purchase a replacement battery at a discounted rate (calculated based on the months of use since the original purchase).

  • Brand Substitution & Specifications: To ensure fast, responsive mobile service, exact brand replacement is subject to immediate local availability and logistics. MobileBattery does not guarantee an exact brand match for warranty replacements. We ensure that any replacement battery provided will meet or exceed your vehicle’s Original Equipment Manufacturer (OEM) required Cold Cranking Amps (CCA) and Reserve Capacity (RC).

 

 

Important Note: The retail price in effect on the date of return for a prorated battery may differ from the price paid for the original purchase.

 

 

Commercial & Heavy-Use Disclaimer

How you use your product can and will shorten your Warranty Period. Your warranty coverage will be significantly limited or voided if you use an "automotive" battery in:

(a) A vehicle used for commercial purposes (e.g., taxi, delivery, rideshare).

(b) A truck over one ton (1 tonne).

(c) A vehicle with a diesel engine (other than a passenger automobile or a pickup truck used for personal purposes).

 

Exclusions & Limitations

This limited warranty does not cover batteries that, in MobileBattery’s sole judgment, are merely discharged or damaged due to:

  • Abuse, neglect, or misuse.

  • Fire, accident, collision, or explosion.

  • Freezing, theft, or overcharging.

  • Alteration, improper installation, or use of special additives.

  • Unauthorized attempts to repair.

  • Failure to keep the battery properly maintained.

 

Liability Statement: MobileBattery’s liability is limited to replacing the battery according to the terms of this limited warranty. MobileBattery will not be liable for any punitive, consequential, or incidental damages, such as the cost of repair, towing, electrical system tests, battery charging, rental vehicles, lost wages, loss of time, loss of vehicle use, lost profits, or damage to property other than the battery. This warranty gives you specific legal rights, and you may also have other statutory rights which vary by province or jurisdiction.

 

Service Charges & Fees

1. Delivery & Installation (Non-Premium)

The free battery replacement warranty covers the battery unit only. Delivery, call-out, and installation are not included unless you have purchased the MobileBattery Premium Warranty.

  • Standard Service Fee: A minimum charge of $161 CAD (plus applicable taxes/fees) will be applied for our technician to perform a warranty replacement onsite.

  • Additional Fees: Hard installations (difficult access) or battery coding may incur an additional fee of up to $100 CAD.

 

2. Premium MobileBattery Warranty

If you purchased the Premium Warranty, no service charge will be applied during the manufacturer’s Free Replacement Period.

  • Note: After the Free Replacement Period ends, all standard service charges ($161+ CAD) and standard warranty terms apply.

 

3. Battery Testing & Boosting

A minimum call-out fee of $161+ CAD applies for battery testing or boosting services where no battery replacement is required.

 

Prorated Warranty Schedule

If your battery fails after its specific Free Replacement Period ends, you will receive a discount on your replacement service based on the schedule below. This discount applies to the total standard invoice amount (the base price of the battery plus the standard service fee). Taxes and additional complex installation fees are extra.

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Discount on Total Replacement Cost:

  • 1st Year of Prorated Period: 25% Off

  • 2nd Year of Prorated Period: 15% Off

  • 3rd Year of Prorated Period: 5% Off

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Terms & Conditions

  • Independently Owned: Most MobileBattery locations are independently owned and operated. Consequently, battery brands, service fees, and minimum call-out charges may vary by location. The fees listed in this policy are standard estimates; please verify specific costs with your local provider.

  • Price Basis: Prorated discounts are calculated based on the current retail price at the location performing the service, not the original purchase price.

 

Questions or Concerns?

Please send all questions, comments, and feedback to us at contact@mobilebattery.ca

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