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MobileBattery | Warranty Information

MobileBattery Battery Warranty Policy

 

MobileBattery, Inc. warrants that the products purchased from our partners are free of manufacturer defects in material and workmanship for the duration of the warranty provided on your invoice, warranty card, or stated via email. Some items include an additional Prorated Period.

 

How Coverage Works:

  • Free Replacement Period: If your battery fails due to a defect during the designated "Free Replacement" period, you are eligible for a free replacement of that battery.

    • Warranty Carry-Over: Any warranty coverage remaining on your original battery will carry over to your replacement battery.

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  • Prorated Period: If your battery fails due to a defect during the "Prorated" period, you may be eligible to purchase a replacement battery at a discounted rate (calculated based on the months of use since original purchase).​

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Important Note: Any replacement item obtained under warranty must be identical or reasonably equivalent to your original purchase. The retail price in effect on the date of return may differ from the price paid for the original purchase.

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Commercial & Heavy-Use Disclaimer

How you use your product can and will shorten your Warranty Period.

Your warranty coverage will be significantly limited or voided if you use an "automotive" battery in:

  • (a) A vehicle used for commercial purposes (e.g., taxi, delivery, rideshare).

  • (b) A truck over one ton (1 tonne).

  • (c) A vehicle with a diesel engine (other than a passenger automobile or a pickup truck used for personal purposes).

 

Exclusions & Limitations

This limited warranty does not cover batteries that are merely discharged or damaged due to:

  • Abuse, neglect, or misuse.

  • Fire, accident, collision, or explosion.

  • Freezing, theft, or overcharging.

  • Alteration, improper installation, or use of special additives.

  • Unauthorized attempts to repair.

  • Failure to keep the battery properly maintained.

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Liability Statement: MobileBattery’s liability is limited to replacing the battery according to the terms of this limited warranty. MobileBattery will not be liable for any punitive, consequential, or incidental damages, such as the cost of repair, towing, electrical system tests, battery charging, rental vehicles, lost wages, loss of time, loss of vehicle use, lost profits, or damage to property other than the battery.

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Service Charges & Fees

1. Delivery & Installation (Non-Premium) The free battery replacement warranty covers the battery unit only. Delivery, call-out, and installation are not included unless you have purchased the MobileBattery Premium Warranty.

  • Standard Service Fee: A minimum charge of $161 (plus applicable taxes/fees) will be applied for our technician to perform a warranty replacement onsite.

  • Additional Fees: Hard installations (difficult access) or battery coding may incur an extra fee $100 may apply.

 

2. Premium MobileBattery Warranty If you purchased the Premium Warranty, no service charge will be applied during the manufacturer’s Free Replacement Period.

  • Note: Once the battery enters the Prorated Period, standard service fees ($161+) apply.

 

3. Battery Testing & Boosting A minimum call-out fee of $161+ applies for battery testing or boosting services where no battery replacement is required.

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Prorated Warranty Schedule

If your battery fails after the Free Replacement Period ends (e.g., after 30 months), you will receive a discount on a new battery based on the schedule below. This discount applies to the base price of the battery; taxes and service fees are extra.

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Example: Battery Age And its Discount on New Battery

Months 31-40 - 50% Off

Months 49-60 - 25% Off

Months 61-72 - 5% Off

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Terms & Conditions

Independently Owned: Most MobileBattery locations are independently owned and operated. Consequently, battery brands, service fees, and minimum call-out charges may vary by location. The fees listed in this policy are standard estimates; please verify specific costs with your local provider.

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Price Basis: Prorated discounts are calculated based on the current retail price at the location performing the service, not the original purchase price. Taxes and service fees are not included in the discount.

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Questions or Concerns?

Please send all questions, comments, and feedback to us at contact@mobilebattery.ca

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