MobileBattery Warranty Claim

Simplified Car Battery Warranty Services

​When making a warranty claim, you must have definitive proof that the issue is the battery. Our onsite technicians will complete a full battery diagnosis and replace the unit with a battery of the same specifications if it is found to be defective.

 

Please note that delivery and installation are not included unless explicitly stated on your receipt. A minimum service fee will apply for our technician's travel and labour.

 

Diagnostic Criteria & Exclusions

A battery test resulting in a "bad cell" or "replace" status is accepted as definitive proof. Batteries that are discharged simply due to vehicle inactivity are not covered under warranty.

 

Unauthorized repairs, undercharged batteries (due to infrequent driving), parasitic drains, neglect, or frozen batteries may void your warranty. You can read more about our warranty information here.

 

Is it really the battery?

Here are common scenarios where the battery may not be the issue:

• Lights are functional: If your interior and exterior lights are working, test your headlights. If they are bright, the battery likely has power.

• Start button issues: If you press the start button and nothing happens—but you still have power to the lights—the issue may be your starter, not the battery.

• Key fob issues: If the vehicle does not recognize the key, please check your key fob battery first.

• Vehicle starts but dies: This is likely a faulty sensor protecting your engine, or an alternator issue.

• Red battery light: If the red battery light is on but the car starts fine, this often indicates a malfunction in the charging system (alternator), not the battery itself.

• "Charge Battery" warning: Most modern vehicles illuminate a warning when the battery is undercharged due to cold weather or inactivity.​

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Simplified Warranty Claim System

For our technician to replace your battery under warranty, you must provide proof of service or workmanship. This includes your original receipt, signed invoices, MobileBattery scannable battery labels, or proof of service. This helps us process your warranty claim with the selected battery manufacturer.

 

Booking Your Claim

Please have your receipt ready before booking. You may need any of the following:

• Square receipt number.

• Original receipt.

• Original service address and date of service.

• The payment method used (e.g., credit card).

• The email address attached to your Square receipt.

 

Check Your Warranty Type

Please check your receipt to confirm if you have a Manufacturer's Warranty Only or the Premium MobileBattery Warranty.

 

1. Manufacturer's Warranty Only: Your replacement battery is free, but delivery and installation are not included. A service minimum charge of $161 will be applied for our technician to come out. If you prefer to process the warranty yourself, please contact the manufacturer directly; their information is typically located on the battery's top sticker.

 

2. MobileBattery Premium Warranty: No service charge will be applied during the battery’s designated Free Replacement Period.

• How long is this? The free service period matches the specific Manufacturer's Free Replacement timeline for your battery model (typically 24, 30, or 42 months). Please check your battery label or original receipt to confirm the exact duration.

• After the Free Period: Once your battery enters its Prorated Warranty Period, standard service fees will apply, regardless of the warranty tier on your receipt.

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3. Prorated Warranty Period (Applies to ALL Warranties): If your battery fails after the Free Replacement Period but is still within the Prorated Warranty window (e.g., years 3-6):

• Battery Cost: You will receive a partial credit towards a new battery based on the manufacturer's prorated table.

• Service Cost: Standard delivery and installation fees apply to all prorated claims. Free service is not available during the prorated period.

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Self-Processed Warranty (Free): If you prefer to handle the warranty yourself and avoid the service fee, you can contact the battery manufacturer directly. Please check the label on your battery to confirm the brand, then use the numbers below to arrange an exchange:

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Canada Proof: 1-888-236-7472

Interstate Batteries: 1-888-772-3600

ColdCranker: 1-888-267-4687

Optima Batteries: 1-888-867-8462

Odyssey Batteries: 1-877-549-4454

Yuasa Batteries: 1-866-431-4784

Edmonds Batteries: Contact your local branch 

• Burnaby: 604-525-8144

• Langley: 604-534-7995

• Abbotsford: 604-852-8774

• Surrey: 604-534-7995

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Can't find your battery manufacturer listed?

Email us at contact@mobilebattery.ca with your receipt and one of our team members will help you out.

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Learn more about our warranty options here.