MobileBattery Warranty Claim

Simplified Battery Warranty Services

When making a warranty claim, our on-site technicians will complete a full electrical diagnosis to verify the failure. If your battery is confirmed to have a manufacturer defect, we will replace it with a unit of the same or exceeding specifications.

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Please note: Unless you purchased the Premium Warranty upgrade, delivery and on-site installation are not included. A minimum service fee will apply for our technician's travel, diagnostics, and labour.

 

Diagnostic Criteria & Exclusions

A digital battery test resulting in a "bad cell" or verified defect status is accepted as definitive proof for a warranty exchange.

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Important: Manufacturer warranties do not cover batteries that have failed due to improper maintenance or deep discharge (sulfation). If a vehicle is infrequently driven and sits for extended periods without a proper battery maintainer/trickle charger, the battery will permanently degrade. This is classified as neglect, not a manufacturing defect, and will void your warranty coverage. Unauthorized repairs, parasitic drains, and frozen batteries are also excluded.

 

[Read our full Warranty Policy here]

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Is it really the battery?

Before booking a claim, check these common scenarios where the battery may not actually be the issue:

• Lights are functional: If your interior and exterior lights are working, test your headlights. If they are bright, the battery likely has power.

• Start button issues: If you press the start button and nothing happens—but you still have power to the lights—the issue may be your starter, not the battery.

• Key fob issues: If the vehicle does not recognize the key, please check your key fob battery first.

• Vehicle starts but dies: This is likely a faulty sensor protecting your engine, or an alternator issue.

• Red battery light: If the red battery light is on but the car starts fine, this often indicates a malfunction in the charging system (alternator), not the battery itself.

• "Charge Battery" warning: Most modern vehicles illuminate a warning when the battery is undercharged due to cold weather or temporary inactivity.

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Booking Your Claim

For our technician to process your warranty exchange, you must provide proof of original service. Please have your information ready before booking. You may need:

• Your Square receipt number.

• The original receipt or signed invoice.

• The original service address and date of service.

• The payment method used (e.g., credit card).

• The email address attached to your Square receipt.

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Proof of Purchase Required

The burden of proof remains with the customer. Because MobileBattery locations are independently operated, you must present your original MobileBattery receipt to validate your coverage timeline. Warranty claims cannot be processed without the original proof of purchase.

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Check Your Warranty Type

Please review your receipt to confirm your coverage tier before booking.

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1. Manufacturer's Warranty Only (Standard Service)

Your physical replacement battery is free, but delivery and installation are not included. A standard minimum service fee will be applied for our technician to come out. (If you prefer to process the warranty yourself to avoid this fee, please see the Self-Processed section below).

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2. MobileBattery Premium Warranty

If you purchased the Premium upgrade, no service charge will be applied during the battery’s designated Free Replacement Period, subject to the following limits:

• Max Claims & Verified Defects: Covers a maximum of two (2) on-site warranty dispatches for verified manufacturer defects.

• The Continuous Clock: Replacement batteries inherit the remaining warranty time from your original purchase date. The warranty clock does not reset.

• Geographic Limits: Free on-site service is only valid within active MobileBattery service zones.

• After the Free Period: Once your battery enters its Prorated Warranty Period, standard service fees will apply, regardless of your Premium status.

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3. Prorated Warranty Period (Applies to ALL Warranties)

If your battery fails after the Free Replacement Period but is still within the Prorated window (e.g., years 3-6):

• Battery Cost: You will receive a partial discount toward a new battery based on the manufacturer's prorated schedule.

• Service Cost: Standard delivery and installation fees apply to all prorated claims. Free service is not available during the prorated period.

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Self-Processed Warranty (Free)

If you prefer to handle the warranty yourself and avoid the on-site mobile service fee, you can contact the battery manufacturer directly to arrange an exchange. Please check the label on your battery to confirm the brand, then use the contacts below:

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• Canada Proof: 1-888-236-7472

• Interstate Batteries: 1-888-772-3600

• ColdCranker: 1-888-267-4687

• Optima Batteries: 1-888-867-8462

• Odyssey Batteries: 1-877-549-4454

• Yuasa Batteries: 1-866-431-4784

• Edmonds Batteries: Contact your local branch

  • Burnaby: 604-525-8144

  • Langley: 604-534-7995

  • Abbotsford: 604-852-8774

  • Surrey: 604-534-7995

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Can't find your battery manufacturer listed?

Email us at contact@mobilebattery.ca with your receipt and one of our team members will help you out.

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[Learn more about our warranty options here.]