MobileBattery Warranty Claim

Simplified car battery warranty services.

 

When making a warranty claim, ensure you have definitive proof that the issue is the battery. Our technicians onsite will complete a full battery diagnosis and replace the same spec battery if defective. Installations and delivery are not included unless stated on your receipt. 

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We will charge a service fee due to the vehicle being out of gas, cranks but not starting, battery undercharge (not running the vehicle regularly), parasitic drain on the car, neglect, frozen battery, etc...

 

​Unauthorized repair may void your warranty. You can read more about our warranty info here.

 

A battery test resulting in a "bad cell" or "replace" is accepted as definitive proof. Batteries that are merely undercharged are not covered under warranty.

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Here are some examples of why your battery may not be the issue.

- Interior and exterior lights are fully functional. Test your headlights and lighting to see if they're getting power.

- Nothing happens when pressing the start button. If you have lights/power, it may not be your battery but your starter.

- Your vehicle does not recognize the car key. Check and advise on your essential fob battery.

- Vehicle starts but dies. This may likely be a faulty sensor to protect your engine from causing more damage.

- The red battery light is on, but the car starts fine. A red battery light sometimes means your charging system is not working correctly.

- "Charge Battery Light On" Most modern vehicles will illuminate a warning when your battery is undercharged. Either from the cold weather or the vehicle hasn't been driven for a while.

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Simplified warranty claim system.

Have proof of service or workmanship for our technician onsite to replace your battery under warranty. This includes your original receipt, signed invoices/business cards, MB scannable batteries, and proof of service.

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For our technicians to pull your profile, please have two of the following:

- Square receipt number.

- Original receipt.

- Original service address and date of service.

- Original purchaser's payment method, such as credit card.

- Email address attached to your square receipt.

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Please email us at contact@mobilebattery.ca if you're missing your original receipt or have further questions.