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FAQ
How It Works & Booking
Service Area & Mobile Logistics
Pricing & Payments
Our Batteries & Warranties
Installation & Technical Details
Getting a new car battery with MobileBattery Canada is designed to be completely hassle-free. It’s a simple three-step process:
1. Get a Quote & Book: Enter your vehicle’s year, make, and model on our website, chat with Alice (Ai) or give us a call at 866-709-2116. We’ll provide an instant, transparent quote.
2. We Come to You: Once confirmed, a professional technician is dispatched to your location—whether you are at home, at work, or stuck in a parking lot.
3. Professional Installation: We remove the old battery, install the new premium battery, and safely recycle the old unit. You pay on-site and are back on the road in minutes!
On-demand service means that instead of you towing your vehicle to a mechanic or waiting hours for a tow truck, the battery shop comes directly to you exactly when you need it. Just like ordering food or a ride-share, you request a battery replacement from your phone or computer, and MobileBattery Canada dispatches a fully equipped technician to your exact location. It saves you time, towing fees, and the headache of being stranded.
You don't have to be! While we normally process payment on-site with you, we also offer a fully contactless service. Just let us know where to find your keys, and once the new battery is installed, we will send a digital invoice straight to your phone.
You don't need to know anything about batteries to book with us! All you need to provide is your vehicle’s Year, Make, Model, and occasionally the engine size (for example: 2018 Ford F-150, 3.5L). Our advanced booking system and technicians use industry-standard databases to match your exact vehicle with the correct, OEM-specification battery. We guarantee we will bring the right battery for your car.
Absolutely. While many of our customers need immediate emergency service, we also handle preventative replacements. If you’ve noticed your car is slow to start and you want to replace the battery before it completely dies, you can easily schedule an appointment for tomorrow, next week, or whenever fits perfectly into your schedule.
To get you the fastest and most accurate service, we just need three simple things:
• Your Vehicle Details: Year, Make, Model, and trim/engine size (e.g., 2020 Honda Civic LX).
• Your Location: The exact address or a descriptive location of where the vehicle is parked (e.g., "Level 2 of the mall parkade near the north exit").
• Your Contact Info: Your name and a cell phone number so our technician can call or text you with their ETA.
Yes, you can easily cancel or reschedule. We understand that plans change or sometimes a "dead battery" turns out to just be a loose wire you fixed yourself. Cancel via your email confirmation or simply contact us at least 2hrs before your scheduled arrival time or as soon as possible, so we can route our technician to the next stranded customer.
MobileBattery Canada operates a trusted network of independent automotive technicians and mobile mechanics. Every technician dispatched through our platform is a vetted professional with the experience and specialized tools required to safely service your vehicle. Because they are independent contractors running their own micro-businesses, they are highly motivated to provide you with excellent, efficient service.
We are in over 50+ Canadian Cities. View our service area for exact service locations.
Click here to view service areas.(https://www.mobilebattery.ca/where-we-service)
We come directly to you wherever you are safely parked! Whether you are stuck in a shopping mall parking lot, your office parkade, or your home driveway, our technicians can complete the service on-site. For safety reasons, if you are stranded on the narrow shoulder of a busy highway, please let us know immediately so we can assess if it is safe to perform the installation.
A standard battery swap typically takes between 15 to 30 minutes from the moment our technician pops the hood. Certain vehicles where the battery is located in a specialized compartment—such as under a seat, in the trunk, or behind a wheel well—may take a bit more time. Our technicians work efficiently to get you driving again as quickly as possible.
Yes. Dead batteries don't wait for sunny days, and neither do we. We operate year-round, rain or shine. While severe winter weather or heavy snowfall may impact our travel times, we will always keep you fully updated on our estimated time of arrival.
We are actively dispatching technician 7 days a week. If you experience a battery failure outside of our standard operating hours, you can easily book online for next available timed window.
Response times depend on your exact location, current traffic conditions, and technician availability. We always aim for the fastest possible dispatch and will provide you with a precise, real-time ETA as soon as your booking is confirmed so you aren't left guessing.
Absolutely. We know many vehicles are parked in residential condo buildings or commercial underground parkades with low overhead clearance. Our service vehicles can easily navigate these areas, and our technicians carry all the necessary portable tools to complete the job right at your parking stall.
MobileBattery Canada does not manufacture batteries; we are your convenient, on-demand mobile installation service. We partner with the most trusted, OEM+ battery manufacturers in the industry to ensure your vehicle gets the highest quality power source available. Depending on your location and vehicle, you will be able to select from top-tier brands at checkout, including CanadaProof, Yasou Battery, Discover Batteries, Optima Batteries, Odyssey Batteries, and Interstate Batteries.
To ensure the fastest dispatch times and the freshest inventory, each of our regional service locations typically partners with one specific premium brand to supply their complete lineup for cars, trucks, RVs, and boats. The specific brand you receive is based on the local inventory available in our booking system for your city.
When you book your installation, you will have the choice to select between a standard Manufacturer Warranty or our Premium Warranty:
• Premium Warranty: Available in select service areas (such as Vancouver), this is our ultimate peace-of-mind option. If your battery completely fails or is deemed defective within the coverage period, this warranty covers the cost of the replacement battery, the technician's travel, and the installation labor.
• Manufacturer Warranty: This standard option covers the physical battery itself according to the specific brand's terms. If you need a replacement later, you have two options. You can DIY your warranty claim by taking your battery and your digital receipt to any authorized location of your battery's manufacturer to handle it directly. Alternatively, if you want MobileBattery to come out and do the swap for you, the physical battery is covered, but you will be responsible for paying our technician's travel, installation labor, and warranty processing fees.
You can find full terms and conditions on our dedicated Warranty Options Page.(https://www.mobilebattery.ca/warranty-options)
No, you are not required to purchase a battery directly from the dealership to maintain your vehicle’s warranty. Consumer protection laws ensure your warranty remains valid as long as the replacement part meets or exceeds the manufacturer's original specifications. Because we exclusively supply OEM+ equivalent batteries from brands like CanadaProof and Interstate, your vehicle performs flawlessly and your warranty stays fully intact.
Yes! Lead-acid batteries contain hazardous materials and must be disposed of properly. As part of our standard service, our technicians will take your old, depleted battery with them and ensure it is safely and ethically recycled at an authorized facility. If you choose to keep your old battery instead of having us recycle it, a standard core fee will be added to your invoice.
Yes, we do. Modern luxury vehicles and European makes (such as BMW, Audi, Mercedes-Benz, and Land Rover) often have complex electrical systems and unique battery placements. Our independent technicians have the experience and the specialized tools required to safely access, replace, and configure batteries in high-end vehicles without causing damage to the vehicle's components.
Yes. Many modern vehicles require a process called "battery registration" or "battery coding" when a new unit is installed. This resets the vehicle's computerized power management system so it knows a fresh battery is in place, preventing the alternator from overcharging and damaging the new battery. Our technicians are equipped with advanced OBD2 diagnostic scan tools to perform this required registration right in your driveway.
Our technicians strive to preserve your settings by temporarily connecting a specialized memory saver device to your vehicle's OBD2 port, which provides a continuous, safe stream of 12V power to your car's computer during the installation. However, if your battery was already completely dead before we arrived, or in the rare event the secondary power source disconnects, your system may reset. If your radio requires a security code to unlock after a reset, you can easily request this code directly from your local dealership for free.
Yes, you can absolutely supply your own battery and just hire us for the installation. However, please be aware that if you choose to provide your own battery, MobileBattery Canada is not liable for the unit, and no warranties or coverages will apply to the battery or the installation work.
Yes! You can easily select your specific vehicle type directly in our online booking system—including Cars, RVs, Boats, Mobility Scooters, and more—to instantly check individual pricing. As long as the regional brand for your specific location carries the correct 12V application, we can dispatch a technician to get it installed for you.
It can sometimes be tricky to tell the difference. When our technician arrives, they don't just blindly swap parts. They can perform a quick diagnostic test to check the health of your vehicle's charging system. If the test reveals that your alternator is the underlying issue and your current battery is actually fine, they will let you know before proceeding with any replacements.
A new battery cannot perform properly if the cables connecting to it are heavily corroded. While basic terminal care is included, comprehensive terminal cleaning—using wire brushes and specialized chemical cleaners to remove built-up corrosion, dirt, and acid—is available as an optional add-on service. You can request this valuable upgrade to ensure a flawless electrical connection.
We offer professional-grade anti-corrosion sealant and terminal protectors as an optional add-on service. Once the terminals are clean and the battery is connected, applying this protective barrier is highly recommended, as it prevents future acid buildup and helps extend the overall lifespan of your new battery.
Sometimes a "dead battery" just means you accidentally left your interior dome light on overnight! If our technician arrives, tests your system, and determines your battery is still perfectly healthy and simply needs a boost to get the alternator charging it again, we will gladly jump-start your vehicle. In this scenario, you won't be charged for a new battery; instead, a standard dispatch and diagnostic fee will apply.
If our technician arrives, tests your system, and finds the battery is dead, they will install the new one. However, if the new battery is installed and the vehicle still won't crank—indicating a more severe mechanical issue like a failed starter motor or a deep electrical fault—the new battery will remain in your vehicle as purchased. Because our technicians specialize strictly in mobile battery replacement and roadside diagnostics, you may need to arrange a tow to a full-service mechanic for further engine repairs.
Yes! Even fully electric vehicles and hybrids rely on a standard 12V auxiliary battery to power the computers, doors, lights, and accessories. When this 12V battery dies, the car will not turn on or even unlock, regardless of the main high-voltage battery's charge. Our technicians are fully equipped to safely replace the 12V batteries in popular EVs and hybrids.
We strive for complete pricing transparency, and the quote you receive upon booking is highly accurate for standard installations. However, there may occasionally be additional charges for highly specialized labor depending on your vehicle's specific condition. Additionally, if the required battery fitment differs from what was initially quoted (due to aftermarket modifications or incorrect booking details), the total price may change to reflect the correct battery. Your technician will always clearly communicate any necessary adjustments before beginning the work.
Absolutely. When you provide your vehicle's year, make, and model, we generate a highly accurate upfront quote based on the specific OEM-grade battery your car typically requires. While the final price can occasionally shift if the actual battery fitment differs upon physical inspection or if unique labour is required by the technician, you will always be provided with a strong, reliable baseline cost before a technician is dispatched.
Yes! To keep things simple, our standard quotes are bundled packages. They cover the cost of your brand new premium battery, the mobile delivery directly to your location, standard professional installation, and the removal and recycling of your old battery. Taxes are clearly calculated and added at checkout. Please note that if your vehicle requires extensive non-standard labor, the independent technician may discuss additional on-site fees with you.
In the auto parts industry, a "core charge" is a deposit applied to a new battery, which is refunded when you return the old one for recycling. Because MobileBattery Canada typically handles the disposal and recycling for you on the spot, the core charge is factored out of your standard experience. However, if you choose to keep your old battery rather than having us take it away for recycling, a standard core fee will be added to your final invoice.
We are an independent mobile service provider and do not bill insurance companies or roadside assistance networks directly. However, we can provide a detailed, itemized digital receipt upon request. Many of our customers successfully submit this requested receipt to their insurance or extended warranty providers for reimbursement, depending on their specific coverage plan.
Yes! If you manage a fleet of commercial vehicles, or if you need multiple batteries replaced at the same residential address on the same day, we offer competitive bulk pricing. Please reach out to us directly by emailing contact@mobilebattery.ca with your specific needs, and we will put together a custom discounted quote for you.
Yes, you certainly can! While tipping is never expected or required, it is always greatly appreciated. Our independent technicians work hard to get you back on the road safely, often in challenging weather or difficult locations. If you feel your technician provided exceptional service, you are absolutely welcome to add a tip to your payment. 100% of your tip goes directly to your technician.
Need further assistance?
Don't see your question? Call or send us an email at contact@mobilebattery.ca and one of our team members will help you out.
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